Triangle Cables (UK) Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Request quotes or product information
• Register for an account
• Subscribe to our newsletter or communications
• Participate in surveys or feedback forms

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Project requirements and technical specifications
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders and service requests
• Providing customer support and technical assistance
• Sending product information, quotes, and communications
• Improving our website, products, and services
• Conducting business analysis and market research
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• IT service providers and website hosting
• Payment processing companies
• Shipping and logistics partners
• Marketing and communication services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Portability: Request transfer of your information in a structured format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request limitation of processing under specific conditions

To exercise these rights, please contact us using the information provided on our website.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

If you are located outside the UK, your information may be transferred to and processed in the UK where our servers and business operations are located. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the information provided on our website.