Triangle Cables (UK) Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect and use personal information when you visit our website, contact us through it or subscribe to our email communications.

Who we are

Triangle Cables (UK) Ltd is the controller of the personal information described in this policy.

Triangle Cables (UK) Ltd
Unit 1 Atlantis Court
Nicholson Road
Ryde
Isle of Wight
PO33 1FB
United Kingdom

Telephone: 01983 810606
Email: sales@tricab.co.uk

Information you provide to us

Contact and enquiry forms

When you contact us through our website, we may collect:

• your name;
• your email address;
• your telephone number;
• the category of your enquiry, such as Cables Sales, Powersure Sales, Lead Assembly, Technical Support or Customer Services; and
• any information you include in your message.

We use this information to respond to your enquiry, provide information or quotations you request, and manage any subsequent correspondence.

Our lawful basis for this processing is normally our legitimate interest in responding to enquiries and conducting our business. Where your enquiry relates to taking steps before entering into a contract with us, we may also process your information because it is necessary for those steps.

Website enquiries are delivered to our business email system. If your enquiry develops into an order or ongoing customer relationship, relevant information may subsequently form part of our normal customer and business records.

Email communications

If you choose to subscribe to email updates from Triangle Cables, we collect the information you provide for that purpose and use it to send you the communications you have requested.

We use Mailchimp to manage and send these communications.

Our lawful basis for sending marketing communications to people who subscribe through our website is consent.

You can withdraw your consent at any time by using the unsubscribe link included in our emails. We may retain limited information about an unsubscribe request where necessary to ensure that we continue to respect your preference.

We do not add information submitted through our general enquiry form to our Mailchimp mailing list simply because you have contacted us.

Website usage and technical information

Our website is hosted by 20i.

As part of the normal operation and security of the website and email services, technical information may be processed by our hosting infrastructure. This can include information such as:

• IP address;
• browser and device information;
• requested pages;
• dates and times of requests; and
• information contained in server or security logs.

This information may be processed where necessary to operate, maintain, troubleshoot and protect the website.

Our lawful basis for this processing is our legitimate interest in maintaining a secure and reliable website and IT infrastructure.

Website analytics

We use Koko Analytics to understand general patterns of website use, such as which pages are viewed and how frequently.

Koko Analytics is configured on this website without cookies or visitor identification. We do not use it to track individual visitors between visits, create advertising profiles or follow people across other websites.

We use this information to understand which parts of our website are useful and to help us improve its content and structure.

Cookies and similar technologies

We do not currently use analytics, advertising or behavioural-tracking cookies on this website.

We use Google reCAPTCHA on website forms to help distinguish genuine users from automated traffic and protect the website from spam and abuse.

reCAPTCHA may use necessary cookies or similar browser storage, including entries such as rc::a and rc::c, and may process technical information about your interaction with the website for security and fraud-prevention purposes.

These technologies are used for website security rather than advertising or behavioural marketing.

Google Maps and external services

Our contact page includes an embedded Google Map.

When embedded content provided by Google is loaded, your browser connects directly to Google’s services. This may result in technical information, such as your IP address and browser information, being provided to Google.

You can choose to open the location in Google Maps, in which case your use of Google Maps is subject to Google’s own privacy practices.

Our website also contains links to social networks and other external websites. Following one of these links takes you to a service operated by another organisation. Their own privacy and cookie policies will apply once you visit their websites.

Who we share information with

We do not sell or rent your personal information.

Where necessary for the purposes described in this policy, information may be processed by organisations that provide services to us, including:

• 20i, which provides our website hosting and email infrastructure;
• Mailchimp, where you choose to subscribe to our email communications;
• Google, in connection with services including reCAPTCHA and Google Maps; and
• providers of website maintenance, IT, security or other technical services where access to personal information is necessary for them to provide those services.

If an enquiry develops into an ongoing customer relationship, relevant information may also be entered into the systems we use to manage customers, quotations, orders and business correspondence.

We may disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

International transfers

Some of the service providers we use operate internationally and may process personal information outside the United Kingdom.

Mailchimp, for example, may process subscriber information in the United States and other countries.

Where personal information is transferred outside the UK, we require an appropriate legal mechanism or safeguard to be in place. Depending on the destination and service provider, this may include UK adequacy regulations or approved contractual safeguards such as the UK International Data Transfer Addendum.

You can contact us if you would like further information about the safeguards that apply to information we process about you.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or business requirements.

Enquiry correspondence may be retained while we deal with your request and for an appropriate period afterwards where it remains relevant to our business records.

If an enquiry becomes an order or an ongoing customer relationship, relevant information may be retained for longer as part of our normal customer, commercial, accounting and legal records.

Mailing-list information is retained while you remain subscribed. If you unsubscribe, we may retain sufficient information to record and respect your request not to receive further marketing communications.

Technical and security information is retained according to the operational and security requirements of our website and hosting services.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the way we use your information in certain circumstances;
• object to processing based on legitimate interests;
• receive certain information in a portable format where the right to data portability applies; and
• withdraw consent at any time where we rely on consent.

You have the right to object at any time to the use of your personal information for direct marketing.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us at sales@tricab.co.uk.

Automated decision-making

We do not use personal information collected through this website to make automated decisions about you that have legal or similarly significant effects.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses HTTPS encryption together with hosting, firewall and other security measures intended to protect the website and the information processed through it.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our website, services or data-processing practices change.

The date at the top of this page shows when the policy was last updated.